Also known as last-mile logistics, a last-mile service is a way of transporting goods from a distribution hub to the customer's door. A last-mile service aims to transfer items to their recipient in the quickest, most reliable, and safest possible way.

Final mile service is constantly evolving as a market. These days, there is a high demand for quick and secure customer service across various industries, including e-commerce, fashion, food, retail, and more. We will discuss a few reasons why customers all across the country favor this convenient service.

Real-time tracking system offered

One great thing about a final mile service is that customers can track their order deliveries in real-time. They receive details such as current location, source, destination, dispatch and delivery date, or any delay info. This allows customers to have access to real-time information on the whereabouts of their items and delivery times. It also reassures them that the item is not lost and making its way to the final destination address.

Fast and flexible delivery

Convenient delivery is at the top of customers' lists when buying online. Generally, consumers always prefer a fast delivery service, with most opting for same-day delivery. A great last-mile service provider prides itself on its delivery speed. The quicker the delivery, the higher the customer satisfaction.

Also, buyers are usually searching for more flexible delivery options. For instance, a buyer may want an item delivered at a specific time or to a particular recipient at the same destination address.

Pay on delivery

Many people worldwide may not feel comfortable using their bank details online when buying products. The ability to pay on delivery is, therefore, extremely beneficial. The recent COVID-19 pandemic has also heightened the need for contactless payments at the doorstep.

A final mile delivery service makes it easier for customers to pay for their orders by having many payment options available within the final mile app.

Security and insurance

There is considerable risk involved when consumers decide to leave their purchased goods in the hands of a company doing last-mile delivery. That is why great last-mile delivery service providers build trust with their customers by guaranteeing that their orders will arrive safely.

Customers also love the insurance benefit on the off chance the parcel is mishandled. There is a relatively low surcharge for insurance, with some offering a warranty already included in rates - up to a specific value. This insurance provides coverage if the goods are damaged or lost during transit. This kind of guarantee puts customers at ease and incentivizes them to use the service again.

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