The furniture industry, like many others, has suffered due to the pandemic. Many furniture stores are eager to get back on track and increase sales while offering excellent customer service.

Here’s why outsourcing to professional movers for the final mile can help furniture stores expand their business.

Better customer service

Selling furniture is more than having items in stock or offering discounts. No furniture store can expand its business based on poor customer service. If you want more clients, excellent customer service is crucial in all parts of the process, including final mile delivery.

Professional movers specialize in providing exceptional customer service. Their main concern is to keep the end customers happy. Satisfied customers leave positive online reviews, spread the word around, and order again, all of which have a significant impact on growing the business.

Convenient scheduling

Gone are the days when customers were comfortable with 10-hour delivery windows. Many people don’t have the luxury of staying at home all day and waiting for furniture delivery. Most prefer a shorter window or scheduling the delivery based on their availability.

Providing such services can be challenging for a furniture store, depending on its size, employees, and available vehicles. Moreover, a varying number of deliveries makes scheduling them incredibly challenging.

Professional moving companies work in agreement with the store and the customers. They are more flexible and know how to organize the deliveries to fulfill the customer’s requests.

Saving on equipment

Furniture delivery is much more than having a truck and a driver. If you own a large store, one truck will not cover every delivery, causing delays and damage. As a result, customers will be unhappy, potentially jeopardizing the store’s reputation.

Instead of investing more money into trucks and personnel, it may be better to hire professional movers. They have the necessary equipment and staff to do the job professionally, kindly, and promptly.

Easier organization

Besides adjusting to the customer demands, furniture stores need to comply with specific regulations. Strict electronic logging device (ELD) rules dictate how many hours a driver can work and dictate mandatory rest breaks. This limits the number of deliveries a driver can make during the day.

But, there’s no need to worry about not having enough drivers or complying with regulations when hiring professional movers.

Additional services

Besides delivery, many professional moving companies offer additional services furniture stores may find advantageous. They can help customers with furniture assembly, offer warehouse space, take care of the whole logistics process, and do other tasks.

Most of these companies are flexible and offer solutions to meet current and future needs.

Find the best moving company

Hiring moving companies for the final mile is essentially adding an extension to your business. It’s crucial to hire a trustworthy, reputable company that will treat your customers as their own. We recommend working with professional movers with years of experience and many happy clients.

Miranda Delivery Service offers moving services across Arizona, interior design moving and storage, furniture delivery and assembly, and commercial storage. Call 480-389-5928 today!